Policy on Chargeback Fraud

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At DC Farms LLC., we are committed to providing our customers with high-quality products and excellent service. However, maintaining a secure and honest business environment is crucial to our operations. To protect our business and uphold the trust of our genuine customers, we take chargeback fraud very seriously and have implemented stringent policies to address it.

In cases where it is determined that a customer has intentionally committed chargeback fraud after receiving the product, Hemp Flower Co. will not only block the account but also take further legal action. Within 30 days of identifying the fraudulent chargeback, we will file a police report with the local authorities in the jurisdiction corresponding to the delivery address provided by the customer. This means that those who attempt to defraud DC Farms LLC. will face serious legal consequences, which may include criminal charges, fines, and other penalties.

Chargeback fraud occurs when a customer disputes a legitimate charge with their bank or credit card issuer, falsely claiming that the transaction was unauthorized or that they did not receive the product or service. This fraudulent action leads to the reversal of the payment, often resulting in financial loss for the business. While the chargeback system is intended to protect consumers from fraudulent merchants, it is sometimes abused by individuals seeking to obtain products or services without paying for them.

When an account is blocked due to chargeback fraud, the customer will lose access to all DC Farms LLC. services, including making future purchases, accessing order history, and contacting customer support through the account. Additionally, any ongoing or future orders will be canceled, and the individual will be barred from creating new accounts with DC Farms LLC.

To safeguard our business from chargeback fraud, DC Farms LLC. has a strict policy in place. If a chargeback is initiated on a legitimate transaction, we will conduct a thorough investigation. Should we determine that the chargeback was filed fraudulently, the customer's account will be immediately blocked.

We value our honest customers and want to ensure that they are treated fairly. If you believe there has been a mistake with your order or a billing issue, we strongly encourage you to contact our customer support team directly. Our team is committed to resolving any legitimate concerns quickly and fairly, without the need for chargebacks.

To avoid the risk of your account being blocked and legal action being taken against you, always communicate directly with us regarding any issues with your orders. If there’s a problem with your transaction, we are here to help and will work with you to find a satisfactory resolution. Chargebacks should only be considered as a last resort after all other avenues have been explored.

At DC Farms LLC we are dedicated to maintaining a secure, trustworthy, and fair shopping environment for all our customers. By enforcing strict policies against chargeback fraud and pursuing legal action against those who engage in it, we aim to protect our business and the interests of our genuine customers. If you have any questions or concerns about this policy, please do not hesitate to reach out to our customer support team.